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Privacy Policy

Effective Date: July 5, 2026
Website: https://creative.com.ng
Business: Creative Fountain Limited
Contact Email: support@creative.com.ng

1. Who We Are

Creative Fountain Limited operates the website https://creative.com.ng.

We provide digital marketing, content, ecommerce, email marketing, automation, and related business support services for entrepreneurs, small businesses, and online sellers.

This Privacy Policy explains how we collect, use, store, protect, and share personal information when you visit our website, contact us, submit a form, download a resource, subscribe to our email list, purchase a service or product, or otherwise interact with us.

We are committed to handling personal data lawfully, fairly, transparently, and securely in accordance with applicable Nigerian data protection laws, including the Nigeria Data Protection Act 2023, and other applicable privacy laws where relevant.

2. Personal Information We Collect

Depending on how you use our website or services, we may collect the following types of information:

a. Information You Provide Directly

We may collect personal information that you voluntarily provide when you:

  • fill out a contact form;
  • request a quote, consultation, or proposal;
  • subscribe to our newsletter or email updates;
  • download a free resource, guide, checklist, or template;
  • purchase a product, service, digital toolkit, or consultation;
  • leave a comment on our website;
  • send us an email, WhatsApp message, social media message, or other communication;
  • complete a survey, intake form, application form, or client questionnaire.

This information may include:

  • name;
  • email address;
  • phone number;
  • business name;
  • website or social media handle;
  • location;
  • business type or niche;
  • information about your products, services, goals, challenges, or marketing needs;
  • payment-related information;
  • any other information you choose to provide.

b. Automatically Collected Information

When you visit our website, we may automatically collect certain technical information, such as:

  • IP address;
  • browser type and version;
  • device type;
  • operating system;
  • pages visited;
  • date and time of visit;
  • referral source;
  • approximate location;
  • website usage and interaction data;
  • cookie and tracking information.

This information helps us understand how visitors use our website, improve performance, protect the website, and measure the effectiveness of our marketing.

c. Comments

When visitors leave comments on the website, we collect the data shown in the comments form, the visitor’s IP address, and browser user agent string to help detect spam.

An anonymised string created from your email address, also called a hash, may be provided to the Gravatar service to check whether you use it. The Gravatar service privacy policy is available at https://automattic.com/privacy/. After your comment is approved, your profile picture may be visible to the public in the context of your comment.

d. Media Uploads

If you upload images to the website, you should avoid uploading images with embedded location data, such as EXIF GPS data. Visitors to the website may be able to download and extract location data from uploaded images.

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

  • to respond to enquiries, messages, requests, and consultations;
  • to provide services, products, downloads, resources, and customer support;
  • to process payments, invoices, receipts, orders, and transactions;
  • to deliver newsletters, updates, marketing emails, and promotional messages where permitted;
  • to personalise your experience on our website;
  • to improve our website, services, offers, content, and customer experience;
  • to understand visitor behaviour and website performance;
  • to manage comments, prevent spam, and moderate user-generated content;
  • to protect our website, systems, business, users, and customers from fraud, abuse, unauthorised access, and security threats;
  • to comply with legal, tax, accounting, regulatory, contractual, and administrative obligations;
  • to enforce our terms, policies, agreements, and business rights;
  • to keep internal records for business, operational, and compliance purposes.

4. Lawful Basis for Processing Your Personal Information

We process personal information only where we have a lawful basis to do so. Depending on the situation, our lawful basis may include:

  • Consent: where you have given clear permission, such as subscribing to a newsletter or accepting optional cookies.
  • Contract: where processing is necessary to provide a product, service, consultation, digital download, proposal, or other requested business engagement.
  • Legal obligation: where we need to comply with tax, accounting, regulatory, legal, or official requirements.
  • Legitimate interest: where processing is necessary for our business operations, website security, service improvement, marketing analysis, fraud prevention, record keeping, or communication with existing and potential customers, provided your rights and interests are not overridden.
  • Vital interest or public interest: where applicable under law.

5. Contact Forms

When you submit a contact form, enquiry form, consultation form, download form, or intake form on our website, we collect the information you provide so we can respond to your request, understand your needs, provide relevant information, and maintain business records.

We may keep contact form submissions for administrative, customer service, legal, security, and marketing follow-up purposes. We do not sell contact form information.

6. Email Marketing and Newsletters

If you subscribe to our email list, download a free resource, register for a challenge, join a waitlist, or request updates, we may send you emails about our content, offers, services, products, events, and resources.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

We may use email marketing platforms or automation tools to manage our mailing list, send messages, track open rates, measure clicks, and improve our communication.

7. Cookies

Cookies are small files stored on your device when you visit a website. We use cookies and similar technologies to make our website work properly, improve user experience, remember preferences, understand website traffic, support security, and measure marketing performance.

a. Comment Cookies

If you leave a comment on our website, you may choose to save your name, email address, and website in cookies. These are for your convenience so you do not have to fill in your details again when leaving another comment. These cookies may last for one year.

b. Login Cookies

If you visit our login page, we may set a temporary cookie to determine whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When users log in, we may set cookies to save login information and screen display choices. Login cookies usually last for two days, while screen option cookies may last for one year. If “Remember Me” is selected, login may persist for two weeks. When you log out, login cookies are removed.

c. Publishing Cookies

If you edit or publish an article, an additional cookie may be saved in your browser. This cookie contains no personal data and simply indicates the post ID of the article edited. It usually expires after one day.

d. Analytics and Marketing Cookies

We may use analytics, advertising, retargeting, or tracking cookies from tools such as Google Analytics, Meta Pixel, Google Ads, TikTok Pixel, or similar platforms if installed on the website.

These tools may collect information about how visitors use our website, which pages they view, how they interact with our content, and whether our marketing campaigns are effective.

You can control or disable cookies through your browser settings. Please note that disabling some cookies may affect website functionality.

8. Analytics

We may use analytics tools to understand how visitors find and use our website. Analytics data may include IP address, device information, browser type, pages visited, time spent on pages, traffic source, and general location.

We use analytics information to improve our website, content, user experience, offers, marketing campaigns, and website security.

Where possible, analytics information is used in aggregated or anonymised form.

9. Payments and Transactions

If you purchase a product, service, consultation, digital product, or toolkit from us, payment may be processed through third-party payment providers, ecommerce platforms, or checkout systems.

We do not usually store your full payment card details on our website. Payment processors may collect and process payment information in accordance with their own privacy policies and security standards.

We may retain transaction records, invoices, receipts, order details, customer details, and payment confirmation information for business, tax, accounting, legal, and customer support purposes.

10. Embedded Content from Other Websites

Articles, pages, products, and resources on this website may include embedded content, such as videos, images, social media posts, forms, calendars, payment widgets, maps, or articles.

Embedded content from other websites behaves in the same way as if you visited those websites directly. These third-party websites may collect data about you, use cookies, embed additional tracking, and monitor your interaction with their content, especially if you have an account and are logged into those websites.

We are not responsible for the privacy practices of third-party websites. You should review their privacy policies before interacting with them.

11. Who We Share Your Data With

We do not sell your personal information.

We may share your personal information with trusted third parties where necessary for business, operational, legal, or service delivery purposes. These may include:

  • website hosting providers;
  • email marketing platforms;
  • payment processors;
  • ecommerce platforms;
  • analytics providers;
  • advertising platforms;
  • customer relationship management tools;
  • form, booking, automation, and communication tools;
  • cloud storage providers;
  • accounting, tax, legal, or professional advisers;
  • contractors, consultants, or service providers who help us deliver services;
  • regulators, law enforcement agencies, courts, or public authorities where legally required.

Where we use third-party service providers, we take reasonable steps to ensure they process personal data securely and only for authorised purposes.

12. International Data Transfers

Some of the third-party tools, platforms, hosting providers, email providers, analytics services, payment processors, or cloud systems we use may store or process data outside Nigeria.

Where personal data is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place, such as contractual protections, recognised data protection standards, or other lawful transfer mechanisms required by applicable data protection laws.

13. How Long We Retain Your Data

We retain personal information only for as long as necessary for the purposes for which it was collected, including business, legal, tax, accounting, security, customer support, marketing, dispute resolution, and compliance purposes.

Specific retention periods may vary depending on the type of data and the reason it was collected.

For example:

  • comments and their metadata may be retained indefinitely so we can recognise and approve follow-up comments automatically;
  • contact form submissions may be retained for customer service, business follow-up, and administrative purposes;
  • transaction and invoice records may be retained for tax, accounting, legal, and compliance purposes;
  • email subscriber information is retained until you unsubscribe or request deletion, subject to lawful retention requirements;
  • user account information, where applicable, is retained for as long as the account remains active or as needed for administrative, legal, or security purposes.

When personal data is no longer needed, we will delete, anonymise, or securely restrict it where reasonably possible.

14. Your Data Protection Rights

Subject to applicable law, you may have the right to:

  • request access to the personal data we hold about you;
  • request correction of inaccurate or incomplete personal data;
  • request deletion of your personal data;
  • withdraw consent where processing is based on consent;
  • object to certain processing activities;
  • request restriction of processing in certain circumstances;
  • request data portability where applicable;
  • object to direct marketing;
  • lodge a complaint with the relevant data protection authority.

If you have an account on this website or have left comments, you may request an exported file of the personal data we hold about you, including data you provided to us. You may also request that we erase personal data we hold about you.

This does not include data we are required to keep for administrative, legal, tax, accounting, security, or regulatory purposes.

To exercise your rights, contact us using the contact details provided in this Privacy Policy.

15. Where We Send Your Data

Visitor comments may be checked through an automated spam detection service.

Your information may also be processed through third-party tools we use for hosting, analytics, email marketing, payments, forms, automation, security, customer support, and business administration.

16. How We Protect Your Data

We take reasonable technical, organisational, and administrative measures to protect personal data against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

These measures may include:

  • website security tools;
  • password protection;
  • restricted access to administrative accounts;
  • secure hosting;
  • SSL/HTTPS encryption where available;
  • spam and malware protection;
  • regular website updates;
  • data access controls;
  • secure storage of business records;
  • limiting access to personal data to authorised persons only.

However, no website, internet transmission, or electronic storage system is completely secure. We cannot guarantee absolute security, but we work to protect personal information using reasonable safeguards.

17. Data Breach Procedures

If we become aware of a data breach that may affect your personal information, we will take reasonable steps to investigate, contain, and address the breach.

Where required by law, we may notify affected individuals, relevant service providers, regulators, or other appropriate authorities.

We may also take steps such as changing passwords, revoking access, fixing vulnerabilities, reviewing security practices, and improving safeguards to reduce future risk.

18. Third Parties We Receive Data From

We may receive personal information from third parties where relevant to our business activities. These may include:

  • payment processors;
  • ecommerce platforms;
  • analytics providers;
  • advertising platforms;
  • social media platforms;
  • email marketing tools;
  • automation tools;
  • referral partners;
  • clients or collaborators;
  • publicly available sources, such as websites, directories, and social media profiles.

We use such information only where we have a lawful basis and a legitimate business reason to do so.

19. Automated Decision-Making and Profiling

We do not use your personal information to make decisions that produce legal or similarly significant effects about you solely through automated processing.

However, we may use analytics, cookies, advertising pixels, email segmentation, and marketing automation tools to understand audience behaviour, personalise content, improve campaigns, or show more relevant messages.

You can opt out of marketing emails at any time and may control cookies through your browser settings or cookie preference tools where available.

20. Children’s Privacy

Our website and services are intended for adults, entrepreneurs, business owners, and professional users. We do not knowingly collect personal information from children.

If you believe that a child has provided personal information through our website, please contact us so we can take appropriate steps to delete or restrict the information where required.

21. Links to Other Websites

Our website may contain links to third-party websites, platforms, payment pages, social media pages, tools, or resources.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. You should read their privacy policies before providing personal information to them.

22. Industry and Regulatory Disclosures

Creative Fountain Limited operates as a digital marketing and ecommerce support business. Depending on the services you request, we may process business, customer, campaign, marketing, analytics, ecommerce, or communication data on your behalf.

Where we handle client-provided data as part of a service, such data should only be shared with us lawfully and with proper authority. Clients remain responsible for ensuring that any customer, subscriber, lead, or business data they provide to us has been collected and shared in compliance with applicable laws.

We may be required to keep certain records for tax, accounting, legal, contractual, regulatory, or business purposes.

23. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, legal requirements, business practices, or privacy procedures.

When we update this policy, we may change the effective date at the top of the page. We encourage you to review this page periodically.

24. Contact Information

If you have questions about this Privacy Policy, your personal information, or your data protection rights, please contact us:

Creative Fountain Digital
Website: https://creative.com.ng
Email: support@creative.com.ng
Location: Nigeria