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Naija Fashion Sales Sprint Refund Policy

Effective Date: July 5, 2026
Seller: Creative Fountain Ltd
Website/Brand: creative.com.ng / Naija Fashion Sales Sprint
Support Contact: support@creative.com.ng
Official WhatsApp Contact: +2347039754504

1. About this policy

Naija Fashion Sales Sprint is a digital toolkit for fashion entrepreneurs. It may include downloadable or accessible packs, templates, worksheets, scripts, checklists, guides, trackers, prompts, planners and other digital business tools.

We want customers to feel confident when buying online. At the same time, because this toolkit contains reusable digital materials and intellectual property that can be accessed, copied, saved, adapted, or used immediately, refunds are available only in limited circumstances.

This Refund Policy explains when refunds may be available and when they are not available.

Nothing in this policy excludes or limits any mandatory consumer rights that cannot legally be excluded, including any mandatory rights available under applicable Nigerian consumer protection law.

2. Immediate access to digital content

After payment is confirmed, you may receive immediate or early access to the toolkit materials, including downloadable packs, templates, worksheets, scripts, checklists, guides, trackers, prompts, planners or other digital resources.

By purchasing the toolkit and requesting or accepting immediate access, you agree that access to the digital content may begin shortly after payment confirmation.

Once you access, download, open, view, receive, copy, save, export, adapt, or use any part of the toolkit, your refund rights may be limited, except where a refund is required by applicable mandatory law, where there is a verified duplicate payment, or where we materially fail to provide the toolkit you purchased.

Nothing in this policy excludes or limits any non-excludable right a customer may have under applicable Nigerian law, including the Federal Competition and Consumer Protection Act, 2018.

3. Seven-day refund window before access or use

You may request a refund within 7 calendar days of purchase only if you have not meaningfully accessed, downloaded, received, opened, copied, saved, adapted, or used the toolkit.

For purposes of this policy, meaningful access or use includes any of the following:

  • logging into a member area, product portal, download page, restricted access page, or delivery platform where the toolkit is made available;
  • downloading, opening, copying, saving, exporting, adapting, or using any template, worksheet, script, checklist, tracker, guide, prompt, planner, pack, workbook, or other digital resource;
  • receiving the toolkit or any part of it by email, cloud link, platform delivery, download link, file transfer, marketplace delivery, or any other digital delivery method;
  • using any part of the toolkit to plan, prepare, promote, sell, launch, organise, or manage a fashion sales campaign;
  • sharing, forwarding, transferring, or making the toolkit materials available to another person; or
  • otherwise substantially using or benefiting from the toolkit materials.

Once meaningful access, download, receipt, or use has occurred, cash refunds are generally not available, except where required by applicable mandatory law, where duplicate payment is confirmed, where we materially fail to provide the purchased toolkit, or where the toolkit materially differs from what was advertised and the issue cannot reasonably be corrected.

4. Access problems

If you paid but did not receive access, contact us through the official support email or WhatsApp Business contact and provide proof of payment, your payment reference, purchase email address or phone number, and any relevant screenshots.

Our first step will be to verify your payment and resend, restore, activate, or provide access to the purchased toolkit.

If verified payment has been made and we are unable to provide access within 3 business days after receiving your correct payment details and support request, you may request a refund.

A refund will not be available where access failed because you supplied incorrect contact details, used the wrong email address or phone number, failed to follow access instructions, used an unsupported device or account, failed to check spam, promotions, updates, or junk folders, experienced internet or device problems, or did not contact support within a reasonable time.

5. Duplicate payments and payment errors

Verified duplicate payments will be refunded after confirmation.

If you pay by bank transfer, card, payment gateway, mobile money, marketplace checkout, or any other approved method, access m]ay be delayed until payment is confirmed.

Pending, failed, reversed, incomplete, declined, or unconfirmed payments do not qualify for toolkit access.

Where a payment provider, bank, card network, mobile-money provider, marketplace, or payment gateway deducts charges, any refund may be subject to lawful and reasonable deductions for transaction charges, currency conversion costs, transfer charges, bank charges, or payment-processing fees.

6. Accidental purchase

If you purchased by mistake, you must contact us within 48 hours of purchase.

A refund for accidental purchase may be approved only if you have not accessed, downloaded, opened, received, copied, saved, exported, adapted, shared, or used any toolkit material.

After access, download, receipt, or use begins, we may, at our discretion, offer a credit toward another Creative Fountain product, a replacement file, a support intervention for access issues, or another non-cash remedy instead of a cash refund. These remedies are discretionary unless expressly promised in writing or required by applicable mandatory law.

7. No guaranteed sales, income, or business results

Naija Fashion Sales Sprint provides digital templates, worksheets, scripts, checklists, guides, prompts, planners and business tools.

We do not guarantee that you will make any specific sales, revenue, profit, customers, followers, orders, business growth, engagement, enquiries, or income.

Your results depend on factors outside our control, including your products, pricing, market, audience, customer base, offer, brand positioning, execution, consistency, sales effort, communication, advertising activity, product-market fit, delivery arrangements, payment processes, customer service, and general business conditions.

A refund will not be granted merely because you do not achieve expected sales, revenue, profit, customers, followers, orders, engagement, business growth, or income.

8. Material misdescription

A refund may be considered where the toolkit delivered is materially different from the toolkit described on the sales page, marketplace listing, checkout page, or official offer at the time of purchase, and the issue cannot reasonably be corrected by providing the missing file, replacement file, access link, update, clarification, or support.

For clarity, the toolkit will not be treated as materially misdescribed merely because you expected different sales results, did not use the materials, decided the toolkit was not suitable for your business after access, or wanted a different business outcome.

Creative Fountain may update, improve, or replace toolkit materials from time to time. Minor improvements, edits, formatting changes, file updates, platform changes, or equivalent replacement resources will not by themselves make the toolkit materially different from what was advertised.

9. No-refund events

Subject to any mandatory legal rights that cannot be excluded, refunds are not available after any of the following:

  • downloading, opening, copying, saving, exporting, adapting, or using templates, scripts, guides, worksheets, trackers, checklists, prompts, planners, packs, workbooks, or other digital resources;
  • receiving the toolkit or any part of it by email, cloud link, platform delivery, download link, file transfer, marketplace delivery, or any other digital delivery method;
  • accessing a member area, product portal, restricted access page, download page, or delivery platform where the toolkit is made available;
  • using, copying, adapting, applying, or benefiting from the toolkit materials;
  • sharing access or toolkit materials with another person;
  • breaching product rules or platform rules;
  • misusing, reselling, distributing, publishing, uploading, transferring, or making the materials available to third parties;
  • substantially receiving the main benefit of the toolkit; or
  • filing a chargeback after receiving access or download without first contacting us, except in cases involving suspected fraud, unauthorised payment, duplicate payment, or wrongly processed transactions.

Where appropriate, we may offer a credit, replacement file, access support, clarification, or other non-cash remedy, but this is discretionary unless expressly promised in writing or required by applicable law.

10. Breach, misuse, and shared access

Your purchase is for your own personal or internal business use only, unless we expressly agree otherwise in writing.

You must not share access details, distribute toolkit materials, copy templates for resale, upload materials publicly, give access to another person, use the materials to create a competing product, or use the materials in a way that infringes our rights or the rights of our licensors.

If you breach these rules, your access may be suspended or terminated, and no refund will be due, subject to any mandatory rights that cannot legally be excluded.

Misuse of toolkit materials may also lead us to take steps to protect our intellectual property and commercial rights.

11. Chargebacks and payment disputes

If you have a concern about your purchase, you should contact us first so we can investigate and try to resolve the issue.

Filing a chargeback after receiving access, downloads, or toolkit materials may lead to suspension of access while the dispute is reviewed.

This does not affect your legal right to dispute an unauthorised, fraudulent, duplicate, or wrongly processed transaction.

Where we receive a chargeback, reversal, or payment dispute, we may provide the payment processor, marketplace, bank, card network, payment gateway, or dispute-resolution provider with relevant transaction records, access records, download records, delivery evidence, support communications, and product records to help resolve the dispute.

12. How to request a refund

To request a refund, email support@creative.com.ng or message +2347039754504 with the following:

  • your full name;
  • purchase email address or phone number;
  • payment reference, receipt, or proof of payment;
  • purchase date;
  • platform or website where you purchased the toolkit;
  • reason for the refund request;
  • confirmation of whether you accessed, downloaded, opened, received, copied, saved, exported, adapted, shared, or used any toolkit materials; and
  • details of any access problem, where applicable.

We may review payment records, access records, download records, delivery records, email delivery records, platform records, support messages, and other relevant records before deciding whether a refund is due.

Providing false, incomplete, or misleading information may result in rejection of the refund request.

13. Refund processing

Approved refunds will be returned through the original payment method where reasonably possible.

Refund processing times may depend on the payment provider, bank, mobile-money provider, card network, payment gateway, marketplace, or other third party involved in the transaction.

Where lawful and reasonable, transfer fees, mobile-money charges, exchange-rate differences, bank charges, card charges, payment-gateway fees, marketplace fees, or other third-party transaction charges may be deducted from the refunded amount.

We are not responsible for delays caused by banks, mobile-money operators, marketplaces, payment processors, card networks, payment gateways, or incorrect payment details supplied by the customer.

Where the refund is due to our confirmed duplicate charge or our material failure to provide the purchased toolkit after reasonable support attempts, we will not deduct avoidable internal administrative charges.

14. Personal data used for refund requests

We may collect and use personal information submitted with refund requests, including your name, phone number, email address, payment details, purchase records, access history, download history, delivery records, platform records, and support messages.

We use this information to verify payment, confirm access or use, assess refund eligibility, process approved refunds, prevent fraud, protect intellectual property, respond to chargebacks or payment disputes, and keep proper transaction records.

Your personal data will be handled in accordance with our Privacy Policy and applicable data protection laws.

15. Platform and marketplace purchases

Naija Fashion Sales Sprint may be sold through creative.com.ng, Selar, or other approved platforms or marketplaces.

Where you purchase through a third-party platform or marketplace, your purchase may also be subject to that platform’s own terms, payment rules, refund processes, chargeback procedures, and dispute-resolution procedures.

This Refund Policy applies to the Naija Fashion Sales Sprint product itself to the extent permitted by the relevant platform and applicable law. If a platform requires a different remedy, refund process, or customer protection, we will apply this policy subject to that platform’s mandatory rules and applicable law.

16. Changes to this policy

We may update this Refund Policy from time to time.

The policy that applies to your purchase will usually be the policy in force at the time of your purchase, unless a later version gives you more favourable rights or remedies, or a change is required by law.

17. Governing law and disputes

This Refund Policy and any dispute arising from or relating to your purchase of Naija Fashion Sales Sprint will be governed by the laws of the Federal Republic of Nigeria, except where mandatory consumer protection laws of another country apply and cannot legally be excluded.

Nothing in this policy excludes or limits any mandatory consumer rights that cannot legally be excluded.

If a dispute arises, the parties will first attempt to resolve it in good faith through the official support contact. If the dispute is not resolved, either party may pursue the remedies available under applicable law, including through the Federal Competition and Consumer Protection Commission or a court of competent jurisdiction where applicable.

18. Final acknowledgement

By purchasing Naija Fashion Sales Sprint, you confirm that:

  • you have read this Refund Policy;
  • you understand that this is a digital toolkit;
  • you agree that access may begin shortly after payment confirmation;
  • you understand that refunds are limited once you access, download, open, receive, copy, save, export, adapt, share, or use the toolkit materials;
  • you understand that sales, revenue, profit, customers, orders, followers, engagement, business growth, or income are not guaranteed;
  • you understand that this policy does not remove any mandatory consumer rights that cannot legally be excluded.